{
  "deadTools": [
    {
      "slug": "agency",
      "name": "Agency",
      "product": "Kai",
      "died": "2026-08-31",
      "diedLabel": "31 Aug 2026",
      "cause": "Klaviyo acqui-hire. Product winds down. No B2B CS successor.",
      "oneLiner": "B2B customer-success agent. Dies Monday 31 Aug. Klaviyo has nothing to migrate you to.",
      "whatItDid": "Kai was Agency's AI co-worker for B2B software customer success: total customer intelligence across email, Slack, tickets and product usage; autonomous follow-up after sales meetings; expansion from usage patterns; continuous account-health watch. Named as a $20M Series A product in November 2025. Reference customer: HappyRobot.",
      "whoIsStranded": "B2B SaaS CS and revenue teams who ran Kai as the surfacing layer across the book. Klaviyo is a B2C ecommerce CRM (email/SMS for consumer brands). It is not a successor SKU. Export data before the 31st; Agency published no export format.",
      "doNotConfuse": "Klaviyo Customer Agent is not a replacement. It answers shopper tickets for DTC brands. If you sold B2B software, you are looking at Vitally, ChurnZero, Planhat, Gainsight — or a meeting tool plus a health-score tool, because Kai tried to be both.",
      "urgent": true,
      "sources": [
        {
          "label": "Agency homepage wind-down",
          "href": "https://www.agency.inc/"
        },
        {
          "label": "Kai Series A / product",
          "href": "https://www.agency.inc/blog/agencys-series-a"
        },
        {
          "label": "Klaviyo press (team + IP, not the business)",
          "href": "https://techcrunch.com/2026/08/05/klaviyo-acquires-elias-torres-agency-in-full-circle-reunion-for-tech-founders/"
        },
        {
          "label": "Why the markets don't overlap",
          "href": "https://www.beri.net/article/klaviyo-agency-acquihire-product-wind-down-august-31"
        }
      ]
    },
    {
      "slug": "clockwise",
      "name": "Clockwise",
      "died": "2026-03-27",
      "diedLabel": "27 Mar 2026",
      "cause": "Salesforce acqui-hire for Agentforce. Product discontinued in eight days. Data deleted.",
      "oneLiner": "Calendar optimizer for Focus Time. Dead since March. Closest like-for-like is Reclaim.",
      "whatItDid": "Clockwise sat on Google Calendar and defragmented the week: Focus Time blocks, flexible meeting moves, team-level calendar optimization, Slack focus status. Used by engineering orgs (Lyft, Asana, Twitch were the usual citations). Salesforce took the team. The app did not transfer.",
      "whoIsStranded": "Anyone who still has a hole where auto-rescheduling and defended focus blocks used to be. Booking-link tools (Cal.com, SavvyCal) do not do that job. If you only used Clockwise to share a link, say so — that is a different row.",
      "doNotConfuse": "Cal.com and SavvyCal replace Clockwise only if you used it as a booking page. They do not protect Focus Time or reshuffle internal meetings. Reclaim is the tool Clockwise itself pointed people at.",
      "sources": [
        {
          "label": "Shutdown recap + feature map",
          "href": "https://www.usecarly.com/blog/clockwise-shut-down/"
        },
        {
          "label": "Migration notes (Focus Time → Reclaim)",
          "href": "https://aiscending.com/clockwise-shutdown-alternatives/"
        }
      ]
    },
    {
      "slug": "productiv",
      "name": "Productiv",
      "died": "2026-08-06",
      "diedLabel": "6 Aug 2026",
      "cause": "Company ceased operations. Access ended 5 Aug. Production data destroyed.",
      "oneLiner": "SaaS management platform. Wiped in August. You are rebuilding discovery from scratch.",
      "whatItDid": "Productiv was a SaaS management platform: app discovery, usage, license utilization, spend and renewals for IT, finance and procurement. The wind-down notice said operations ceased 6 August 2026, access ended a day earlier, and production systems, data stores and backups were destroyed.",
      "whoIsStranded": "IT / FinOps / procurement teams who ran the SaaS catalog in Productiv. There is no export of a destroyed store. You pick a new SMP and rediscover the estate — SSO, finance feeds, browser extensions, HRIS.",
      "doNotConfuse": "Ramp or a corporate card is spend, not a SaaS management platform. IGA tools (Lumos) govern access, they do not replace license-utilization analytics. Torii is the most-cited 1:1 for IT; Zylo if finance owned the relationship.",
      "sources": [
        {
          "label": "Why Productiv shut down (Torii, cites Productiv notice)",
          "href": "https://www.toriihq.com/blog/why-did-productiv-shut-down"
        },
        {
          "label": "Access ended 5 Aug, ops ceased 6 Aug",
          "href": "https://www.toriihq.com/articles/top-5-productiv-alternatives-for-saas-management"
        }
      ]
    }
  ],
  "listings": [
    {
      "slug": "vitally",
      "name": "Vitally",
      "website": "https://www.vitally.io/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Mid-market B2B SaaS CS teams that need a workspace this month, not a six-month implementation.",
      "does": "Health scores, customer 360, playbooks, Slack-native CSM workspace, some AI assist (meeting recorder / copilot). The default modern replacement when Kai was your operating surface.",
      "gap": "Not an autonomous co-worker across the whole book. You still run the plays. Quote-only pricing; AI add-ons extra.",
      "price": "Quote, commonly cited from ~$300/mo",
      "featured": false
    },
    {
      "slug": "churnzero",
      "name": "ChurnZero",
      "website": "https://churnzero.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Sales-led mid-market teams whose job is churn, coverage and renewal motion.",
      "does": "Real-time health, plays, in-app engagement, and the most mature CS AI-agent story among the incumbents after Gainsight.",
      "gap": "Heavier than Kai's 'teammate' pitch. Implementation is weeks, not a weekend. Overkill under ~500 customers.",
      "price": "Quote, commonly cited from ~$849/mo",
      "featured": false
    },
    {
      "slug": "gainsight",
      "name": "Gainsight",
      "website": "https://www.gainsight.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Enterprise CS orgs with CS ops, Salesforce gravity, and a real renewal machine.",
      "does": "The category OS: scorecards, playbooks, journeys, forecasting. If you already knew you would outgrow Kai, this is that conversation.",
      "gap": "The opposite of Kai. Months to implement, six-figure TCO. Do not buy this because you have three weeks.",
      "price": "Enterprise quote, often $60k–140k+ year one",
      "featured": false
    },
    {
      "slug": "planhat",
      "name": "Planhat",
      "website": "https://www.planhat.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Teams that want customer data, workflows and commercial context in one object model.",
      "does": "Configurable customer platform with automation and an agentic pitch. Strong if CS thinks like RevOps.",
      "gap": "A platform you configure, not a co-worker that already knows the book. Sales process is quote-led.",
      "price": "Quote, ~$25k–60k/yr in public roundups",
      "featured": false
    },
    {
      "slug": "totango",
      "name": "Totango",
      "website": "https://www.totango.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Teams that want modular CS and a way to start without a six-figure contract.",
      "does": "Health, segments, SuccessPlays. Community/free tier exists for small books.",
      "gap": "You assemble it. No Kai-style autonomous follow-up. Free tier is not a migration of agent memory.",
      "price": "Free tier / paid from a few hundred $/mo",
      "featured": false
    },
    {
      "slug": "catalyst",
      "name": "Catalyst",
      "website": "https://catalyst.io/",
      "replaces": [
        "agency"
      ],
      "bestFor": "CS teams measured on expansion and revenue, not ticket volume.",
      "does": "Revenue-shaped CS: opportunities, expansion signals, workflow around the commercial motion.",
      "gap": "Not a meeting-follow-up agent and not a full health-score OS. Narrower than Kai's 'total customer intelligence' claim.",
      "price": "Quote, ~$30k/yr in public roundups",
      "featured": false
    },
    {
      "slug": "custify",
      "name": "Custify",
      "website": "https://www.custify.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "CS teams under ~500 customers who need health scores on a budget this week.",
      "does": "Account health, automated tasks, a usable CSM dashboard without enterprise ceremony.",
      "gap": "Dashboard-first, not agentic. Will not ingest Slack + tickets + usage and act. Fine as a stopgap.",
      "price": "From ~$199–399/mo",
      "featured": false
    },
    {
      "slug": "pocus",
      "name": "Pocus",
      "website": "https://www.pocus.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "PLG or hybrid teams who used Kai mainly for usage-pattern expansion, not CSM playbooks.",
      "does": "Product-usage signals for outbound, expansion and 'who is ready.' Sits closer to sales than CS ops.",
      "gap": "Does not run the book, follow up meetings, or watch support tickets. Only one slice of Kai.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "gong",
      "name": "Gong",
      "website": "https://www.gong.io/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Orgs that already live in call recordings and needed Kai's meeting follow-up more than its health scores.",
      "does": "Revenue intelligence: calls, emails, deal risk, follow-ups from conversations.",
      "gap": "Conversation intelligence, not product-telemetry health. Enterprise price. Does not replace a CS platform.",
      "price": "Enterprise quote",
      "featured": false
    },
    {
      "slug": "avoma",
      "name": "Avoma",
      "website": "https://www.avoma.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Teams that need meeting notes and follow-up without buying Gong.",
      "does": "Meeting recording, notes, coaching, action items — the post-call half of what Kai claimed.",
      "gap": "Meetings only. No Slack/ticket/usage graph. Pair with Vitally or Custify if you also need health.",
      "price": "Per-seat, published on site",
      "featured": false
    },
    {
      "slug": "velaris",
      "name": "Velaris",
      "website": "https://www.velaris.io/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Teams shopping an AI-native CS tool rather than a 2015 CS platform with a copilot bolted on.",
      "does": "AI CS workspace: account intelligence, workflows, a closer rhetorical match to Kai than Gainsight is.",
      "gap": "Newer, smaller, fewer public reference stories. Treat as a shortlist item, not a default.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "clientsuccess",
      "name": "ClientSuccess",
      "website": "https://www.clientsuccess.com/",
      "replaces": [
        "agency"
      ],
      "bestFor": "Mid-market teams who want a conventional CSM tool and will staff the work themselves.",
      "does": "Tasks, health, success plans — the pre-agent CS category.",
      "gap": "No agent. If Kai's point was coverage without hiring, this is a step backward into a database of tasks.",
      "price": "Quote, ~$499/mo in public roundups",
      "featured": false
    },
    {
      "slug": "reclaim",
      "name": "Reclaim",
      "website": "https://reclaim.ai/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Almost everyone who used Clockwise for Focus Time, habits, or smart meetings.",
      "does": "The like-for-like: Focus Time / habits, smart 1:1s, buffers, Slack status, Google + Outlook. Clockwise's own recommended path.",
      "gap": "Team-level auto-optimization is less 'set and forget' than Clockwise's pitch. Still the closest row on this list.",
      "price": "Free tier; paid from ~$8/user/mo",
      "featured": false
    },
    {
      "slug": "motion",
      "name": "Motion",
      "website": "https://www.usemotion.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "People who want the calendar to swallow the task list, not just defend empty focus blocks.",
      "does": "AI planner: tasks, deadlines, meetings, a rebuilt day every morning.",
      "gap": "A different product. More aggressive, more expensive, more PM. Not a drop-in for 'just give me Focus Time.'",
      "price": "From ~$19–29/mo",
      "featured": false
    },
    {
      "slug": "morgen",
      "name": "Morgen",
      "website": "https://www.morgen.so/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Humans with many calendars (Google, Outlook, iCloud) who want suggestions, not a tyrant.",
      "does": "Unified calendar, AI suggestions, task integrations, desktop apps.",
      "gap": "Advisory, not Clockwise-style real-time defragmentation of the team's week.",
      "price": "Free tier; paid ~$9–15/mo",
      "featured": false
    },
    {
      "slug": "akiflow",
      "name": "Akiflow",
      "website": "https://akiflow.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "People who used Clockwise next to a task manager and want one command bar.",
      "does": "Inbox of tasks from everywhere, time-blocking onto the calendar, keyboard-first.",
      "gap": "You still place the blocks. It does not reshuffle other people's meetings for you.",
      "price": "From ~$19/mo",
      "featured": false
    },
    {
      "slug": "sunsama",
      "name": "Sunsama",
      "website": "https://www.sunsama.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "A daily planning ritual instead of an always-on optimizer.",
      "does": "Guided daily plan, task + calendar, shutdown ritual.",
      "gap": "Manual. If Clockwise's value was that you never had to think about it, this is the opposite religion.",
      "price": "From ~$16–20/mo",
      "featured": false
    },
    {
      "slug": "vimcal",
      "name": "Vimcal",
      "website": "https://www.vimcal.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Execs and EAs who needed Clockwise mainly as a faster calendar, not as a team optimizer.",
      "does": "Fast keyboard calendar, hold slots, availability sharing.",
      "gap": "Speed UI. No Focus Time engine, no team defrag, no Slack focus sync.",
      "price": "From ~$20/mo",
      "featured": false
    },
    {
      "slug": "google-calendar-focus-time",
      "name": "Google Calendar Focus Time",
      "website": "https://support.google.com/calendar/answer/10878623",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Workspace users who only needed a static 'do not book me' block and will not pay another vendor.",
      "does": "Native Focus Time events on work calendars. Declines or warns on conflicts depending on settings.",
      "gap": "Static. No auto-defrag, no flexible meetings, no Slack sync, no team analytics. Free, and it shows.",
      "price": "Included with Google Workspace",
      "featured": false
    },
    {
      "slug": "savvycal",
      "name": "SavvyCal",
      "website": "https://savvycal.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Overlay booking (they see your calendar against theirs) after Clockwise links went dark.",
      "does": "Polite scheduling links with calendar overlay. Excellent at that one job.",
      "gap": "Same honesty as Cal.com: booking, not Focus Time, not team optimization.",
      "price": "Paid, published on site",
      "featured": false
    },
    {
      "slug": "cal-com",
      "name": "Cal.com",
      "website": "https://cal.com/",
      "replaces": [
        "clockwise"
      ],
      "bestFor": "Only if the Clockwise feature you actually used was a booking link.",
      "does": "Open-source scheduling infrastructure: links, routing, workflows, self-host option.",
      "gap": "Not a calendar optimizer. Listed because vendors keep saying it is. It isn't, unless your job was 'send a link.'",
      "price": "Free tier; paid from ~$12/user/mo",
      "featured": false
    },
    {
      "slug": "torii",
      "name": "Torii",
      "website": "https://www.toriihq.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "IT-led SaaS management. The most-cited 1:1 for Productiv customers.",
      "does": "Discovery, usage, owners, spend, renewals, workflows (reclaim, offboarding, access reviews). Gartner MQ Leader 2026.",
      "gap": "Vendor-written 'alternatives' posts exist; still the closest functional match. Enterprise sales cycle.",
      "price": "Enterprise quote",
      "featured": false
    },
    {
      "slug": "zylo",
      "name": "Zylo",
      "website": "https://zylo.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Finance-led SaaS spend, contracts and renewals.",
      "does": "Spend, utilization, vendor/contract intelligence. The row if procurement owned Productiv, not IT.",
      "gap": "Discovery is generally cited as weaker than Torii/Productiv. Stronger on the money.",
      "price": "Enterprise quote",
      "featured": false
    },
    {
      "slug": "zluri",
      "name": "Zluri",
      "website": "https://www.zluri.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Identity-led discovery and SaaS automation (joiners/movers/leavers).",
      "does": "App discovery through identity, access reviews, automation on top of the catalog.",
      "gap": "IGA-shaped. If Productiv was your spend and usage brain, confirm they cover finance feeds, not just SSO.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "bettercloud",
      "name": "BetterCloud",
      "website": "https://www.bettercloud.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Google Workspace / M365 shops that need SaaS ops automation more than a pretty catalog.",
      "does": "Provisioning, offboarding, policy, license reclaim, file-sharing governance.",
      "gap": "Ops automation, not Productiv's discovery-and-spend core. Wrong buy if you only needed a SaaS inventory.",
      "price": "Enterprise quote",
      "featured": false
    },
    {
      "slug": "cloudeagle",
      "name": "CloudEagle",
      "website": "https://www.cloudeagle.ai/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Teams that want discovery plus someone to help negotiate the renewals Productiv used to flag.",
      "does": "SaaS buying + management: catalog, renewals, procurement workflows.",
      "gap": "More 'we help you buy' than 'we are the system of record for usage.' Check if IT will live in it daily.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "1password-saas-manager",
      "name": "1Password SaaS Manager",
      "website": "https://1password.com/product/access-governance",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Security-led teams already on 1Password who need discovery and access, not a full FinOps SMP.",
      "does": "Trelica, now 1Password SaaS Manager: shadow-IT discovery, lifecycle, license waste, 350+ integrations.",
      "gap": "Governance and access. Not a like-for-like Productiv spend platform. Fine as the security half of a split stack.",
      "price": "1Password Business add-on, quote",
      "featured": false
    },
    {
      "slug": "spendhound",
      "name": "SpendHound",
      "website": "https://www.spendhound.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Finance/procurement who want vendor intelligence and managed negotiations, not only a discovery agent.",
      "does": "AI + SaaS spend, vendor intel, optional managed negotiation.",
      "gap": "Spend/procurement motion. Weaker as a daily IT catalog. They wrote their own Productiv page; read it as a vendor page.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "lumos",
      "name": "Lumos",
      "website": "https://www.lumos.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Identity and app access (who has what) after Productiv's inventory went away.",
      "does": "IGA-for-the-rest-of-us: app inventory, access requests, reviews.",
      "gap": "Access, not SaaS FinOps. Will not replace license-utilization analytics or renewal calendars on its own.",
      "price": "Quote",
      "featured": false
    },
    {
      "slug": "flexera",
      "name": "Flexera One",
      "website": "https://www.flexera.com/",
      "replaces": [
        "productiv"
      ],
      "bestFor": "Large mixed estates (SaaS + on-prem + datacenter) that Productiv never fully covered anyway.",
      "does": "Enterprise SAM: discovery across hybrid assets, license optimization, spend.",
      "gap": "Heavy. If you only needed Productiv's SaaS catalog, this is a platform program, not a weekend migration.",
      "price": "Enterprise quote",
      "featured": false
    }
  ]
}