DEAD TOOLS
Replacement · editorial

Vitally

Mid-market B2B SaaS CS teams that need a workspace this month, not a six-month implementation.

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Does this job

Health scores, customer 360, playbooks, Slack-native CSM workspace, some AI assist (meeting recorder / copilot). The default modern replacement when Kai was your operating surface.

Honest gap

Not an autonomous co-worker across the whole book. You still run the plays. Quote-only pricing; AI add-ons extra.

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